Where does Primavera ship?
We currently ship worldwide. Shipping rates and delivery times vary depending on your location. You can view estimated shipping costs at checkout.
How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times depend on your location:
- Domestic (U.S.): 3-7 business days
- Europe: 5-10 business days
- International: 7-14 business days
Expedited shipping options are available at checkout.
What is your return policy?
We accept returns within 14 days of receiving your order, provided the item is unworn and in its original packaging. Custom or engraved pieces are final sale. To initiate a return, email us atreturns@example.com.
Do you offer exchanges?
If you’d like to exchange your piece for a different size or style, contact us within 14 days of receiving your order. Exchanges are subject to stock availability.
Do you offer gift wrapping?
Your pieces will arrive in our 100% recyclable box and reusable cotton pouch. Sending as a gift? Add the finishing touches with our signature gift box, available to add within your cart.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. If you haven’t received tracking details within 3 business days, reach out to us atsupport@example.com.
Do you offer wholesale partnerships?
We love partnering with boutiques and retailers. If you’re interested in carrying Primavera, please email us at wholesale@example.com.
What materials do you use?
Our jewelry is crafted using ethically sourced metals and gemstones. We prioritize sustainability by using recycled gold and sterling silver whenever possible. Learn more on our Sustainability page.
How do I care for my Primavera jewelry?
To keep your jewelry looking its best:
- Store it in a dry, cool place.
- Avoid contact with water, lotions, and perfumes.
- Use a soft polishing cloth to clean your pieces regularly.
Can I request a custom piece?
We offer a bespoke jewelry service for those looking for something truly unique. Whether it’s a custom engraving or a one-of-a-kind design, email us at support@example.com to get started.